Shipping policy
Shipping Information
Welcome to Vape Shop Chandigarh. We are committed to processing and delivering your orders as quickly and securely as possible. Please read our shipping policy carefully before placing your order.
Order Processing
- Orders are processed during our regular business hours.
- Most orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may be slightly longer during peak shopping periods or promotional events.
Shipping Areas
We proudly deliver to customers across:
- Chandigarh
- Mohali
- Zirakpur
- Panchkula
- Kharar
- New Chandigarh
We also ship to many other locations where delivery services are available.
Delivery Time
Estimated delivery times may vary depending on your location.
- Chandigarh & Tricity: 1–3 business days
- Other Serviceable Locations: 3–7 business days
Delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order. Any promotional free shipping offers will also be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive shipping confirmation and tracking information (where available), allowing you to monitor your shipment until delivery.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed because of an incorrect address, customer unavailability, or other delivery issues, the package may be returned to us.
Incorrect Shipping Information
Please ensure your shipping address, phone number, and contact details are accurate before placing your order. Vape Shop Chandigarh is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Missing Packages
If your order arrives damaged or appears to be missing items, please contact our customer support within 48 hours of receiving your package. Include your order number and clear photographs of the package and products so we can investigate and assist you promptly.
Shipping Delays
While we strive to deliver every order on time, unexpected delays may occur due to courier operations, weather conditions, public holidays, or other unforeseen events. We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact information available on our website. We are always happy to assist you.
Thank you for choosing Vape Shop Chandigarh. We appreciate your trust and are committed to providing a smooth, secure, and reliable shopping experience.